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Gifts that Leave a Mark
Gifting goes beyond tradition — it’s an expression of warmth and care.
At Cloud Slipper, every pair is crafted to bring comfort, joy, and a lasting impression to the ones you cherish most.
For Kids
We ship within Australia only. Orders are processed in 1–3 business days, then dispatched with:
A tracking email is sent once your order has been dispatched. Weekend and public holiday orders are processed the next business day.
Yes — free Parcel Post shipping is available on all Australian orders, with no minimum spend required. Express Post is available for $9.95. All shipping options and costs are shown at checkout before payment.
We accept change-of-mind returns within 30 days of delivery. Items must be unused, undamaged, and returned in their original packaging.
Under the Australian Consumer Law (ACL), you may be entitled to a repair, replacement, or refund if your item is faulty, damaged, or not as described. We do not offer direct exchanges.
Email support@cloudslipperaustralia.com with your order number to start a return.
Once we receive and inspect your return, approved refunds are processed within 3–5 business days to your original payment method. Your bank or payment provider may take an additional 5–10 business days to apply the credit.
Our sizes are shown clearly on each product page. To measure your foot:
- Stand on paper and trace your foot outline
- Measure heel to longest toe in centimetres
- Match your measurement to the Size Chart — if you're between sizes, size up
Use the 📏 Size Chart button on this page for the full conversion guide. Not sure? Email us before ordering.
We accept all major payment methods — all transactions are processed securely and we never store your card details.
We're sorry to hear that. Please email support@cloudslipperaustralia.com within 30 days of delivery with your order number and clear photos of the issue.
Under the Australian Consumer Law (ACL), you may be entitled to a repair, replacement, or full refund for faulty, damaged, or misdescribed goods. We cover return shipping costs in these cases where applicable.
Once dispatched, you'll receive an email with your tracking number and a direct link to follow your delivery. If you haven't received tracking details within 3 business days of ordering, please check your spam folder or contact us.
Our team is available Monday – Friday, 9:00 AM – 5:00 PM (AEST). We aim to reply to all enquiries within 1–2 business days.